Booking Terms & Conditions
1. Our contract
a. Purchase / payment for any travel services offered by Şeref Tur Organizasyon Dış Ticaret Ltd.Şti., trading as Glorious DMC (hereafter referred to as Glorious DMC, us or we) constitutes a contractual arrangement between a Client (You) and Glorious DMC and represents your acceptance of Glorious DMC’s Booking Terms & Conditions which constitutes the entire agreement between you and us.
b. The services to be provided are those referred to in your booking confirmation / invoice.
c. A ‘Client’ (You) is all persons named on the booking form intending to travel with Glorious DMC.
d. A ‘Product’ is any service sold by Glorious DMC.
e. A contract between you and us comes into existence when your deposit has been processed by Glorious DMC and we have issued a Confirmation.
f. The person submitting the booking form (that incorporates these terms and conditions), either in hard copy or online warrants that he or she has full authority to do so on behalf of all persons whose names appear on the booking form, and confirms that all such persons understand and accept these terms and conditions.
g. We reserve the right to decline any booking without further explanation.
2. Deposit & Final Payment
a. Group Tours, FIT (Independent) & Private Tours:
• A non-refundable deposit of 30% of the total cost of the booking is required within 7 days of booking to hold a place for you on a group tour. In the case of FIT & Private tours a further deposit may be required by a specific hotel, tour operator, cruise line, airline or other principal.
• Final payment is due 20 days prior to departure. If your booking is made within 20 days of the departure date, then the full amount is payable at the time of booking.
b. Gulet cruises:
• The full cost of the booking must be paid within 7 days of booking. This is non-refundable.
c. Accommodation, Day Tours & Products with a total value under 350 Euro:
• Full payment must be received within 7 days of booking.
3. Amendments & Cancellations by You
a. You can cancel at any time, however cancellation fees apply. The cancellation will be effective as at the time that we receive a written request from you or your Agent.
b. If a cancellation is received by Glorious DMC prior to the final payment date, your non-refundable deposit will be retained.
c. For bookings cancelled after the final payment has been made, the following cancellation charges will apply:
|Group Tours||FIT & Private
|Day Tours / Transfers||Gulet Cruises & tours including a Greek Island cruise||Pre / Post Tour Accomm.|
|6 – 3 days||100%||100%||Nil||100%||Nil|
|2- 0 days||100%||100%||100%||100%||100%|
d. No refund is given for a partially used Product.
b. No requested change can be guaranteed.
c. If any number of your party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Glorious DMC.
d. Any amendments or cancellations to bookings that include flights will be subject to airline-imposed change fees, and may result in an increased airfare, which will be payable by you.
e. If a refund is payable to you either because of an amendment or cancellation, the refund amount will be calculated according to these conditions and with consideration of evidence of exceptional circumstances. All bank fees incurred for processing/transferring a credited amount to you will be your responsibility.
4. Cancellation by Glorious DMC
We reserve the right to cancel any confirmed booking in any circumstances, however, we will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond our control. Compensation is not available if we are forced to cancel or in any way change a tour due to force majeure. However, where we are unable to provide the tour booked, we will refund you any monies paid to us or offer an alternative date or holiday of comparable standard. There is no guarantee of an alternative offering.
5. Information and Pricing Policy
a. Before a booking is confirmed, we reserve the right to amend our brochure / internet prices due to any circumstances outside our control, such as but not limited to changes relating to governmental action, increases in transportation costs (including scheduled airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.
b. Bank transfers are accepted as the full amount payable as published. Credit card payments can only be accepted in Turkish Lira (TRY). The full amount payable in Turkish Lira is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The daily exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your credit card for the Turkish Lira amount that was charged by us. We accept no responsibility for variations in the final transaction amount due to foreign currency and other fees and exchange rates used by banking institutions.
c. Any reduced prices or discounts that become available after you have paid your deposit will not apply to you. If you cancel your booking to take advantage of a cheaper price, normal cancellation conditions will apply.
6. Air Arrangements
Glorious DMC is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you purchased a flight through Glorious DMC, we will try to assist you in making new arrangements, provided you have not already checked in with your airline for your flight. After check-in, you must work with the airline directly to reach your destination or make alternate arrangements.
7. Change of Hotels and Itinerary
a. All product information is published in good faith and we will use our best endeavours to operate all Products as advertised. However, we reserve the right to change the tour itinerary at any time.
b. If we make a major itinerary change before departure, if time permits, we will inform you as soon as possible before your departure. A major change is one that affects at least one full day out of five days of the itinerary. When a major change is made, you may choose between accepting the change, obtaining a refund of money paid on the land portion of your trip, or accepting an alternative tour of the same or lesser value.
c. We reserve the right to change an itinerary after departure due to local circumstances or events outside our control. In such emergency circumstances, any additional costs of necessary itinerary alterations will be covered by you. We are not responsible for any incidental expenses that may be incurred as a result of a change of itinerary, including visas, vaccinations, or non-refundable flights.
d. From time to time hotels may be changed without notice in order to meet operating requirements and local conditions. If such a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, the hotel substituted will be of equivalent or higher standard, when available, to those shown. No refunds are provided for hotel changes. Full cancellation penalties as noted above apply.
a. Organised tour accommodations are based on twin/double/triple share accommodation.
b. Special requests such as bed types, smoking preference and connecting rooms are subject to availability.
c. Payment of a single supplement ensures your own room, not necessarily a twin or double-bedded room.
d. Single rooms may be smaller than a twin-bedded or double room.
e. Single rooms may not be available on gulet cruises, and singles may have to share a room.
f. We will make every effort to accommodate people travelling together in their requested room type, however, this cannot be guaranteed.
g. If you are booking a triple room, please note that in some hotels, the third bed may be a “fold-away” bed. Availability of triple rooms is limited. We are not liable if a hotel can only provide a fold-away bed, and no compensation is payable to you in any such instance.
During certain national holidays or special events or during religious occasions, certain attractions such as museums, mosques or churches may not be available. Glorious DMC will offer alternatives wherever possible, however we cannot be held responsible for any closures and resultant itinerary changes.
10. Travel Insurance
Adequate travel insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client. Glorious DMC accepts no liability on the Client’s behalf where Glorious DMC has provided a Product of reasonable standard. You are responsible for arranging your own insurance. You will be asked to provide proof of your travel insurance on Day 1 of your tour. You will not be able to join the tour without it.
11. Liability of Glorious DMC
a. Glorious DMC Products and adventure activities in particular, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions, you are aware of the risks inherent in their chosen travel and you undertake such risks at your own volition. We accept no liability of Client’s damages where we have fulfilled our Duty of Care to Clients by providing Products of a reasonable standard. We accept no liability if there has been no fault on the part of Glorious DMC or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Glorious DMC by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.
b. In respect of carriage by air, sea and rail and the provision of accommodation, our liability in such cases will be limited in the manner provided by the relevant international conventions.
c. We accept no liability if you incur additional costs through delay, accident or disruption of the Product(s) beyond our control by force majeure or otherwise.
d. Optional activities not included in the tour price are not part of the tour or this contract. Although your tour guide may assist you to arrange optional activities this does not imply liability on our part. The contract for the provision of that activity will be between you and the optional activity provider.
e. Where you occupy a seat in a vehicle fitted with a seat belt, neither Glorious DMC nor our agents or contracted service providers will be liable for any injury, illness or death or for any loss or damages or claims arising from any accident or incident if the seat belt is not being worn at the time of such accident or incident.
12. Travel Documentation
a. It is your responsibility to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents.
b. Glorious DMC will not be liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is provided in good faith, however, without liability.
c. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other documentation.
d. Should your travel documents be lost while using a Glorious DMC product, we will assist in any way possible, however, we cannot be held responsible for any additional costs incurred by you. You will not be entitled to any reimbursement or compensation of paid travel expenses.
13. Health, Safety and Conduct
a. Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. If you have a pre-existing medical condition or illness you must declare this at the time of booking, and arrange for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. If you fail to disclose a pre-existing medical condition or illness, this will constitute a breach of these booking conditions and Glorious DMC will be relieved from any obligations and liability.
b. You may make a request for special meals, however, we cannot be held responsible if they are not provided at hotels or restaurants during the tour.
c. Smoking is not permitted on transportation provided by Glorious DMC or its sub-contractors. On cruise ships, smoking is restricted to certain areas of the vessel. Smoking includes cigarettes and cigars and e-cigarettes and e-cigars.
d. Most hotels in Turkey have a 100% non-smoking policy. If you breach smoking rules in place in hotels and an additional cleaning levy is imposed, you will be responsible for the payment of any such levy.
e. It is your responsibility to have any inoculations that may be required for your intended destinations. You must advise Glorious DMC of any allergies or other physical conditions which might affect you during the tour.
14. Client Exclusion and Local Law
a. You agree to accept the authority and decisions of Glorious DMC’s employees and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, your health or conduct before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour without prior notice or any liability on the part of Glorious DMC. If you are excluded from a tour, you may be left in any city without any liability to Glorious DMC or its representatives. Glorious DMC is not required to refund any portion of the price paid by any client removed under the terms of this section. Glorious DMC will be entitled to recover from the client any costs or expenses incurred in the removal of a client in enforcement of this clause.
b. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person’s physical condition, mental well-being or behaviour interferes with the operation of the tour. There will be no refund in such cases.
c. In the case of Client ill health, we may make such arrangements as we see fit and recover associated costs from the Client.
d. Clients agree to comply with the laws and regulations of the countries they travel. We will not be liable to any Clients who commit illegal or unlawful acts whilst on tour. Repatriation will be at the expense of the client.
15. Photography and Marketing
a. You consent to us using images of you taking while using any Glorious DMC Product for any advertising or promotion in any medium we choose without obtaining further consent. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
b. We also reserve the right to use any comments you make, questionnaires or complimentary letters with respect to us, or our Products, minus any identifying information, in promotional literature without obtaining further consent.
If you have a complaint about any of the Product arrangements you must raise the complaint immediately with a Glorious DMC employee so that we can use our best endeavours to rectify the problem. Failure by you to complain on the spot will extinguish or at least reduce our liability to pay compensation. Should we be unable to resolve the problem on the spot, a complaint must be made in writing within 90 days of completion of the product.
17. Personal Data
By making a booking with us, you agree that we may disclose this to our agents, service providers and suppliers to enable us to meet contractual and other tour operations obligations. We reserve the right to use this for direct marketing purposes, market research, customer demographics, statistics and information of Glorious DMC and its business partners. We will otherwise treat your personal data in accordance with relevant privacy laws.
18. Child Discount Rates
a. Children aged from 8 – 12 years of age travelling on an escorted group tour in Turkey with two accompanying adults will receive a discount of 25% off the full rate. The child discount cannot be combined with other discounts. At the time of booking, whichever discount is the highest will be applied to a booking.
b. Children of any age may participate in Day Tours and on independent travel programs or private gulet charters. Children aged 0-7 travelling on a day tour will be free of charge. Children aged 8-12 years travelling on a day tour will receive a discount of 50% off the full rate.
c. Persons under 18 may book any of our tours only if they are travelling with a parent or legal guardian. There can be no exceptions to this policy.
19. Tour Inclusions and Exclusions
The price of your tour includes all accommodation, transport and sightseeing as listed in the inclusions section of your itinerary. Your tour price excludes any item not mentioned in the inclusions section of your itinerary. This includes, but is not limited to: air travel unless mentioned within the inclusions of the tour; airport arrival/departure taxes, visas, personal insurance, personal items such as, but not limited to, extra beverages at meals, food or snacks at times other than your meal included on the itinerary, laundry, telephone, fax or Internet/E-mail access charges, film, fees for taking photographs or videos in certain locations, fees for changing money, medical expenses, excess baggage fees, customs duties, shopping and tips or gratuities.
In addition to any personal items such as a handbag or laptop computer, you are entitled to have one main piece of luggage and a cabin bag or day pack. Some domestic airlines in Turkey have a luggage limit of 15kg. If your tour program includes a domestic flight and your luggage exceeds 15kg you will be responsible for any excess baggage fees.
21. Free Time
Certain periods during the tour may be designated as “free time”. These periods are provided primarily to give you a chance to rest, relax and/ or explore. You are free to use this free time as you wish. We do not accept responsibility for any loss, accident or injury which occurs during such ‘free time’.
22. Minimum Number Products
Minimum Number Products are all Products that are not listed as Guaranteed Departure Products on our website. In the event that a minimum number product fails to secure sufficient bookings on any departure date, we will inform you or your Agent. In such an event you will be given the option of changing to an alternative date or Product of comparable value or upgrading to another tour, or a refund of all monies paid.
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
24. Updates to terms and conditions
Glorious DMC reserves the right to update and / or alter these terms and conditions at any time, and it is the Clients’ responsibility to be familiar with them. The latest terms and conditions can always be found on the Glorious DMC website: www.gloriousdmc.com and will supersede any previous versions.
a. No employee or representative of Glorious DMC has any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of Glorious DMC, unless written authorisation signed by the Managing Director of Glorious DMC is provided.
b. All contracts for bookings made with Glorious DMC are governed by Turkish law and are subject to the exclusive jurisdiction of the Turkish courts should any dispute arise between parties to this contract.